Customer Service Versus Caring Service

As I began my day – at 5 AM with nearly silent downtown streets and a cup of hot coffee in hand – I spent some time thinking about the difference between serving your customer and caring about your customer. What is the difference? Is one better than the other?...

Elvis Has Left The Building…

In a January Business Week article, L. Kevin Kelly, Heidrick & Struggles forward thinking CEO, predicted that over the next five years, only 50 percent of the Firm’s billings will come from executive search. There are probably more than a few thousand search...