by John G. Self | Jul 3, 2012 | Healthcare, Technology
What do BlackBerry and the Affordable Care Act (ACA) have in common? Within the next seven years they will both be irrelevant, an asterisk in the history of business. For BlackBerry it will probably happen sooner. They got too comfortable. Their corporate leaders...
by John G. Self | Oct 7, 2011 | Career Management, Healthcare
If you are a hospital CEO who touts customer service — the customer experience — and you have not heard about Apple’s remarkable product innovation, their laser commitment to service, and their remarkable out-of-the box retail experience, you are...
by John G. Self | Jul 4, 2008 | Uncategorized
Critics of hospital management are fond of saying that our industry trails other business sectors in management technology, processes and leadership innovation by at least 10 years. While there may be truth in those charges, I rise on this July...
