Customer 2.0

The nation’s hospitals, which have consistently lagged behind other industries in terms of management technology and service, will soon face a new demand for MIS innovation just as they are implementing new platforms, systems, and programs to deal with...

Can You Spell Bad Service? M-I-C-R-O-S-O-F-T

A year ago, as I worked to launch my new executive search firm, I experienced problems loading a customer/candidate database. I needed help in a hurry so I turned to the software company.  What a disaster in customer service.  It was if their motto was We make a lot...

Ridiculous Gender Gap

As healthcare leaders, policy analysts and journalists point with alarm to a growing shortage of physicians in the U.S., the fact that there is a widening gender gap – in compensation – is particularly troublesome. Newly trained women physicians are paid about $17,000...