Making Quality Of Care A Priority

America’s healthcare model does not consistently produce high quality.  In fact, the evidence suggests that this is a massively complex problem that is getting bigger.  Quality of care is shaped by so many variables— literally millions of habits, interactions, poor...

Five Competencies

Successful leaders are great communicators, they are respected for their honesty and transparency, they know how to select and motivate people and, above all else, they know how to sell ideas.  These are five essential leadership competencies. Every industry and every...

10 Questions For Hospital CEOs

As we begin to think seriously about what the U.S. healthcare delivery system is going to look like in seven years, the importance of developing and empowering our employees—tapping into a reservoir of knowledge and passion for the success of the organization—is...

We Live In Interesting Times

Two days to the first presidential debate, 36 days to Nov. 6, 92 days to the fiscal cliff… In a speech in South Africa in 1966, Robert Kennedy said: “There is a Chinese curse which says ‘May he live in interesting times.’ “Like it or not we live in interesting...

Remember This Day

The announcement this week by retail giant Sears Holdings and food industry giant Darden Restaurants, that they are discontinuing their traditional group health benefit plans for their employees, is a significant event in the overhaul of America’s ailing approach to...