by John G. Self | Jul 12, 2017 | Stories
Yesterday it happened. I was devastated. My trusty Apple MacBook Pro laptop that has flown with me for thousands and thousands of miles, shared hotel rooms with me from Alaska to San Francisco and Los Angeles to New York, and dozens upon dozens of big and small side...
by John G. Self | Apr 18, 2014 | Career Management, Leadership
You cannot be perfect at customer service. The real fun comes, I believe, in the trying to be perfect, being passionate about achieving that which is impossible to attain. That companies understand they cannot achieve service perfection but still keep trying, is an...
by John G. Self | Sep 11, 2013 | Leadership, Technology
In business today, there are two categories of brands – companies with products and services, and executives with professional brands that are shaped by performance, personality and communications/engagement. Last week, something remarkable happened. Nokia, which...
by John G. Self | Nov 6, 2012 | Stories, Technology
On Monday when I returned to Dallas from a weekend trip I experienced, first hand, strategy trumping service, producing less than pleasing results. A Yellow cab driver, first in line, which means she was obligated to accept the first customer, refused to take me...
by John G. Self | Apr 12, 2012 | Healthcare, Stories, Technology
Let’s face it. The Baby Boomers — and that would include me — are getting older. We are searching for the best hearing aids and we are flooding into the federal government’s Social Security and Medicare programs at a record pace — one...
