by John G. Self | Oct 7, 2011 | Career Management, Healthcare
If you are a hospital CEO who touts customer service — the customer experience — and you have not heard about Apple’s remarkable product innovation, their laser commitment to service, and their remarkable out-of-the box retail experience, you are...
by John G. Self | May 20, 2011 | Healthcare, Technology
Apple has redefined the rules for retailing and continues to set records for performance. Known as a company that consistently delights its customers with innovative new, cool products, its retail operations are critical to the company’s phenomenal record for...
by John G. Self | May 17, 2011 | Healthcare, Technology
Improving the customer service experience is one of the new buzz phrases that many healthcare executives are using in connection with improving their HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores. For my non-healthcare readers,...
