by John G. Self | Jan 23, 2015 | Healthcare
Over the years, I have looked at a lot of hospital ads, reviewed loads of brochures and newsletters, and read more than my share of annual/community supports. There are three words that are usually omitted from these materials. Trust Accountability Guarantee While it...
by John G. Self | Jul 25, 2014 | Healthcare, Recruiting
As healthcare providers, large and small, move toward accountable value-based reimbursement and population health management, those of us who serve those companies are preparing for change as well. Like our customers, we, too, must be prepared to be more accountable...
by John G. Self | Jun 11, 2014 | Recruiting
Here is one of the most important things we know about engineering sustainable cultural change: it starts at the top. The CEO may have a reputation as “the invisible ghost” with the staff, but if he or she does not buy off on, and visibly support, the change, it...
by John G. Self | Oct 25, 2013 | Current Affairs, Leadership, Stories
Warren Buffet recently opined that, years ago, when the titans of Wall Street converted their investment banks from partnerships to publicly owned businesses, the rules changed and all bets were off. In the days of investment bank partnerships, when someone took a...
by John G. Self | Nov 23, 2012 | Leadership
A best-in-industry performance/employee evaluation begins and ends with a compelling governance-leadership commitment that human capital is an organization’s most important asset—the big differentiator, especially in the service industry. Without this, the program is...
