In 1982 a couple of management consulting virtuosos, Tom Peters and Robert Waterman wrote a best-selling book called In Search of Excellence. It was a study of what made 43 companies great. They popularized a phrase, originally from Hewlett Packard, management by wandering around.
The term refers to a management style that involves executives wandering around the workplace in an unstructured, unannounced random manner to check on employees and performance.
Today, with the Great Resignation, we are learning that departing workers are frustrated. They want more from their bosses. They want to feel valued. They want to be rewarded, and they want to feel like they are making a meaningful difference.
A KPI in this post covid environment is recruiting and retention. What a great accomplishment to show a future employer – that you could recruit and retain mission-critical workers.