The Excitement of Being Different

It is time to think about being different, being different in a way that allows a company (or hospital) to make a meaningful difference. Our healthcare economy, where many of the rules we have come to rely on for the last 40 plus years, will change markedly over the...

Going The Extra Mile As A Leader

A baker’s dozen, a little something extra…   When you buy a dozen cookies, donuts, cinnamon rolls or other treats, bakery sales clerks will frequently add a 13th item—a little additional value, a “baked goods” thank you for your patronage.  Today I heard a radio...

Value Versus Size

Bigger is not always better. Bigger does not guarantee value or success. As healthcare leaders warily eye the new healthcare economy and the attendant uncertainty that comes with implementation of the multitude of acronyms—ACA, ACOs, ABHE, MD-PA Plans, PHM, etc.—along...

When Value Is Not Valuable

Obtaining value in purchasing goods and services becomes extremely important when the economy slows.  However, the reality of value can be illusive. “Value” in today’s economy is among the most used and abused words in marketing, followed by the popular...