Communicating With Millennials

As healthcare organizations talk and fret about the dramatic changes to their business model driven by a shift from volume reimbursement to value-based payments, they must be asking themselves how their health system, hospital, group practice or ancillary service...

Good Technology, Bad Technology

Technology and automation have revolutionized the world. Technology and automation also have enabled some very bad habits that can have nasty consequences. A captain with a major US airline once told me that the Airbus jet he flies, is one of the most automated,...

The Digital Divide

I was an early adopter of the BlackBerry in the mid-2000s — not the email only pager-like device, but the smartphone which was rapidly becoming an essential piece of equipment for serious business road warriors like myself. If you got an email on it you could bet it...

The Perils of Connectivity

Technology is reshaping our lives. We hear that again and again.  Well, our lives certainly are changing but I believe that it is digital connectivity, not technology, which is driving this change and fueling social upheaval. #145056981 / gettyimages.com From the way...