by John G. Self | Nov 4, 2015 | Recruiting
The conventional wisdom is that for companies that do business in multiple states or countries size matters when it comes legal representation, banking, tax and audit. You want to hire an organization that has the physical reach to address your business needs. There...
by John G. Self | Sep 30, 2015 | Healthcare
The key to executing on a pledge of service excellence is that moment of truth when an employee comes into contact with a customer. In the service industry, including hospitals, hotels, airlines and, believe it or not, car dealerships, each day contains hundreds to...
by John G. Self | Jun 21, 2013 | Healthcare, Leadership
For some executives, profits are the be all, end all. That is the reason you are in business, they emphatically argue, to make profits. Nothing else matters. Pardon me, but that is a large pile of El Toro Poo Poo, especially the “nothing else matters part.” In...
by John G. Self | Nov 23, 2012 | Leadership
A best-in-industry performance/employee evaluation begins and ends with a compelling governance-leadership commitment that human capital is an organization’s most important asset—the big differentiator, especially in the service industry. Without this, the program is...
by John G. Self | Nov 27, 2008 | Healthcare, Stories
Hospitals get a bad rap for poor service and embarrassing cost shifting. We are ridiculed – deservedly, more often than not – for not being able to deliver quality service in the manner of luxury hotels. In addition, if that is not enough, we hear the inevitable...
