by John G. Self | Sep 9, 2015 | Healthcare, Leadership
Dan, 54, had been a CEO of a respected community medical center for more than 12 years. He loved his job. He was paid very well and his family was established in the community on multiple levels – civic work, schools and extra-curricular activities, club...
by John G. Self | Nov 23, 2012 | Leadership
A best-in-industry performance/employee evaluation begins and ends with a compelling governance-leadership commitment that human capital is an organization’s most important asset—the big differentiator, especially in the service industry. Without this, the program is...
by John G. Self | Aug 10, 2011 | Career Management, Healthcare, Leadership
Success of a brand-name customer service/satisfaction initiative is not based on which pricey program a healthcare organization buys, but the commitment, the passion and the skills of the Chief Executive Officer. Healthcare organizations looking for the magic silver...
