by John G. Self | Nov 23, 2012 | Leadership
A best-in-industry performance/employee evaluation begins and ends with a compelling governance-leadership commitment that human capital is an organization’s most important asset—the big differentiator, especially in the service industry. Without this, the program is...
by John G. Self | Oct 29, 2012 | Healthcare
Why do we spend so much time and effort on improving quality, patient safety and working to lower costs when we do not have much to show for our efforts? Because education—medical schools and graduate management education—is not keeping up. Medical schools, in...
by John G. Self | Jun 19, 2012 | Healthcare, Leadership
Obtaining value in purchasing goods and services becomes extremely important when the economy slows. However, the reality of value can be illusive. “Value” in today’s economy is among the most used and abused words in marketing, followed by the popular...
