Quality Care:  Where Does It Start?

Dan, 54, had been a CEO of a respected community medical center for more than 12 years. He loved his job. He was paid very well and his family was established in the community on multiple levels – civic work, schools and extra-curricular activities, club...

Do You See The Communication Gaps?

The nurses and patient care attendants were unbelievably nice. So was the man who delivered the food, the woman who mopped the floors and the special duty attendant who kept a close eye on the patient. They could not have been more pleasant. They all introduced...

Going Small Versus Big

We all recognize the popular business cliche, bigger is not always better.  It is a nice sentiment, especially if your organization is included in the small category. To give “big” its due, there are certain advantages to using a big company for certain types of jobs...

President Obama’s Jell-O

John is off today.   The following blog first appeared in July of 2009. Reforming healthcare is one of the most complex, daunting and important tasks of this decade. What began with great hope and good intentions to avoid the reform mistakes of the past is now going...

Making Quality Of Care A Priority

America’s healthcare model does not consistently produce high quality.  In fact, the evidence suggests that this is a massively complex problem that is getting bigger.  Quality of care is shaped by so many variables— literally millions of habits, interactions, poor...