by John G. Self | May 31, 2013 | Stories
CHICAGO — Everything goes in spits and spurts. That wisdom was from my Grandmother Jackson. Note the capitalization of the “G” in grandmother. Ms. Cora was worthy of that respect. She created and she sustained so many wonderful memories of my youth and, day...
by John G. Self | Mar 4, 2013 | Healthcare, Leadership, Recruiting
Who we hire makes a difference. A grumpy housekeeper or cafeteria cashier whose work is mediocre can help drive down patient satisfaction scores. A physician who is more focused on the money he or she makes than the needs of the patient will impact quality of care...
by John G. Self | Jan 23, 2013 | Healthcare
We are moving into an era of extraordinary change. Healthcare will change because government can no longer afford some of its signature programs including Medicare and Medicaid, and because the quality of care and the level of patient safety too often do not match the...
by John G. Self | Jan 21, 2013 | Healthcare, Leadership
It is time to think about being different, being different in a way that allows a company (or hospital) to make a meaningful difference. Our healthcare economy, where many of the rules we have come to rely on for the last 40 plus years, will change markedly over the...
by John G. Self | Jan 2, 2013 | Healthcare
America’s healthcare model does not consistently produce high quality. In fact, the evidence suggests that this is a massively complex problem that is getting bigger. Quality of care is shaped by so many variables— literally millions of habits, interactions, poor...
