by John G. Self | Jul 22, 2015 | Healthcare
LAS VEGAS – Why do we insist on making the goal of improving quality of care and enhancing patient safety into such a complex and expensive task? It is such a waste, and broadly it does not appear to be working Just make it personal. I believe that if every...
by John G. Self | May 29, 2015 | Healthcare
TYLER, Texas — On Monday night I received a call that shook my world. A late afternoon Memorial Day storm swept through this East Texas City of 98,000 producing funnel clouds and torrential downpours. After the storms had passed, the root structure of a massive Red...
by John G. Self | Apr 1, 2015 | Healthcare
I do not care who you are, where you went to school, which union represents you, how smart you are, or how smart you think you are — executive, doctor, nurse — you are not entitled to work in a hospital. To run a hospital, or to take care of patients who trust us to...
by John G. Self | Mar 30, 2015 | Leadership, Recruiting
Transparency is a popular term in business today. It is critical for all aspects of leadership and in compliance, but it is especially important in recruiting. Over the years I have amassed quite a collection of stories where candidates, or organizations, were less...
by John G. Self | Sep 26, 2014 | Healthcare
Are your customers — your patients and their physicians — loyal to your health system or hospital because they want to be? Or, are they there because they feel there is no real choice in the marketplace? Do you want your customers coming back because they feel they...
