Patients Come Second [PODCAST]

As a hospital executive responsible for setting priorities and allocating resources to fulfill your important healthcare mission, the question is where do you prioritize the care and safety of the patient?  Are they number one or are they lower? You might be surprised...

Playing Fast & Loose With Integrity

When looking for an expert source on what good leadership is, look no further than every graduate school management program in the nation, or any of the thousands of strategic consulting companies in the free world. Everyone has an opinion.  Everyone knows that truth...

In Harms Way… Again

When hospitals choose higher margins/EBITDA/growth in earnings — whatever you want to call it— in exchange for bare-bones staffing that results in harm to patients, I have concerns.  Patient care and safety should not be penalized because hospitals are willing to cut...

Less Money, Higher Expectations

The harsh reality in healthcare is that providers must meet higher expectations for quality of care and enhanced patient safety all within the framework of lower costs, our new holy grail. This points to a need to shift in the way we execute our talent acquisition...

Good Technology, Bad Technology

Technology and automation have revolutionized the world. Technology and automation also have enabled some very bad habits that can have nasty consequences. A captain with a major US airline once told me that the Airbus jet he flies, is one of the most automated,...