Five Competencies

Successful leaders are great communicators, they are respected for their honesty and transparency, they know how to select and motivate people and, above all else, they know how to sell ideas.  These are five essential leadership competencies. Every industry and every...

Performance Evaluation Design

A best-in-industry performance/employee evaluation begins and ends with a compelling governance-leadership commitment that human capital is an organization’s most important asset—the big differentiator, especially in the service industry.  Without this, the program is...

Yes, It Does Take A Village

When then First Lady, Hillary Rodham Clinton, published her book “It Takes A Village,” an analysis of the impact individuals and groups outside the family have, for better or worse, on a child’s well-being, the right-wing pundits chastised Ms. Clinton for...

10 Questions For Hospital CEOs

As we begin to think seriously about what the U.S. healthcare delivery system is going to look like in seven years, the importance of developing and empowering our employees—tapping into a reservoir of knowledge and passion for the success of the organization—is...