Trust and Hope

A hopeful, confident, competent workforce that trusts its leaders has to be what every smart CEO in the United States covets. The key words here are hope and trust.  Hope and trust will produce a level of confidence that is an amazing and powerful force in the...

Empower or Implode

Employees are a treasure trove of energy, idealism, and devotion.  In healthcare, they are critical to our success.  They can make or break a healthcare provider.  Pure and simple. Yet, as Fierce Healthcare blogger Thomas Dahlberg wrote last Wednesday, far too many...

“X” Marks the Spot

An “X” painted on asphalt does not communicate much. An “X” painted on an asphalt street called Elm provides more information but little context. An “X” painted on an asphalt street called Elm in downtown Dallas helps, but the context is still incomplete. An “X”...

Culture Is King, Tough to Change

An organization’s strategy, culture, and human capital—the people—are frequently cited in business books, stories, and case studies as the key ingredients in the grand mix of why companies succeed or fail.  At a lunch meeting in the 1990s, when the big three of...

Reagan and Telling Stories

I am a speaker.  My friends and family only laugh and say that I am really a talker.  OK, I love verbal communication.  Standing before a crowd of people you do not know and connecting with them in a way that makes them smile, laugh, and perhaps even learn, is one of...