Performance Evaluation Design

A best-in-industry performance/employee evaluation begins and ends with a compelling governance-leadership commitment that human capital is an organization’s most important asset—the big differentiator, especially in the service industry.  Without this, the program is...

Talent Evaluation

We have a lot to be thankful for this Thanksgiving 2012.  In healthcare, for example, we should be thankful that we have survived, in spite of ourselves, on several important issues, like how we invest in our human capital, or, according to hundreds of hospital annual...

Culture Is King, Tough to Change

An organization’s strategy, culture, and human capital—the people—are frequently cited in business books, stories, and case studies as the key ingredients in the grand mix of why companies succeed or fail.  At a lunch meeting in the 1990s, when the big three of...