by John G. Self | Mar 16, 2015 | Healthcare
As hospital executives gather this week in Chicago for the annual Congress of the American College of Healthcare Executives, perhaps this is a good day to revisit a subject I have written about before in this space: increasing numbers of hospital CEOs are in trouble,...
by John G. Self | Mar 9, 2015 | Healthcare, Stories
Tomorrow, March 10, it will have been seven years since my mom died, the victim of a preventable patient care mistake in a hospital. I was in Chicago preparing to speak to two sessions at the Congress of the American College of Healthcare Executives. That she died was...
by John G. Self | Mar 6, 2015 | Recruiting, Uncategorized
Every year, hundreds of hospitals recruit a new CEO. And every year, a surprisingly high number of the successful candidates fail to survive two years. Even more disturbing, many who do survive are marginal performers – they are not good enough to take the hospital to...
by John G. Self | Mar 4, 2015 | Healthcare, Leadership
The customer is King. That is an immutable truth in business. In healthcare, like every other business known to mankind, we have customers. In business there are two groups of leaders, one that understands and respects that truth and then walks the talk. The other,...
by John G. Self | Mar 2, 2015 | Healthcare, Leadership
A wise and seasoned, if not a little cynical CEO I know, once described the payroll process at a former hospital as “distributing cash to zombies” or “paying people for something we are not getting.” In other words, paying employees just to show up. He also described...
