The Gospel of Service, Accountability

MOUNT PLEASANT, Texas (July 3, 2009) – When Ron Davis arrived at Titus Regional Medical Center (TRMC) in 2003, life for the organization and its employees was anything but good. Finances were a wreck, service was, at best, uneven, and the community was quickly losing...

The Role Leaders SHOULD Play

SAN FRANCISCO (April 16, 2009) – Long airline flights are conducive to swollen feet and great periods of reflection. I have been thinking a great deal about the important role that leaders play in moving their organization to best-in-class status. Or, the blame they...

Business Lessons From The New York Times

SAN FRANCISCO (April 14, 2009) – Here are three great business lessons I gleaned from this Sunday’s New York Times. First, Terry J. Lundgren, Chief Executive Officer of Macy’s told Times business writer Adam Bryant that early in his career – as a management trainee at...