by John G. Self | Aug 10, 2011 | Career Management, Healthcare, Leadership
Success of a brand-name customer service/satisfaction initiative is not based on which pricey program a healthcare organization buys, but the commitment, the passion and the skills of the Chief Executive Officer. Healthcare organizations looking for the magic silver...
by John G. Self | Jul 4, 2008 | Uncategorized
Critics of hospital management are fond of saying that our industry trails other business sectors in management technology, processes and leadership innovation by at least 10 years. While there may be truth in those charges, I rise on this July...
