Telling A Story

Why am I an executive recruiter?  That is a question that I am frequently asked, given my background — from being a newspaper reporter and the first director of Hermann Hospital’s acclaimed Life Flight program and national marketing manager for the aircraft company,...

Sandy Lutz Death Announced

We mourn the loss of Sandy Lutz, a PriceWaterhouseCoopers Health Institute leader and former Dallas bureau chief of Modern Healthcare. She was an amazing reporter, author and, above all else, a great wife and mother.   She was also a friend to so many of us in...

When Times Are Good…

When times are good, it is easier to lead.  When times are tough, good leaders are the ones who build and retain the strongest teams. Earlier Sunday, as I sat in the lobby of the Chicago Hilton where the American College of Healthcare Executives will commence their...

Hiring “Gamers”

Who we hire makes a difference.  A grumpy housekeeper or cafeteria cashier whose work is mediocre can help drive down patient satisfaction scores.  A physician who is more focused on the money he or she makes than the needs of the patient will impact quality of care...