Recruiting: Five Questions for CEOs

“At most companies, people spend 2 percent of their time recruiting and 75 percent managing their recruiting mistakes.”   — Richard Fairbank, CEO at Capital One, Forbes Magazine, April 2013.  Over the next five to seven years, as the healthcare industry faces a...

The Touchy Subject of Succession Planning

One of the toughest decisions a long serving CEO has to make is when to leave the organization – to retire or take on another career challenge. “Go out on top” is the ideal goal but more than a few executives, for a variety of reasons – financial concerns, unfulfilled...

Happier Customers At No Cost

How many of us LOVE to sit on a cramped airplane for 30 to 40 minutes or more, either at the gate or in a seemingly endless line of planes for takeoff, without any explanation from the crew regarding the reason for the delay, how many planes are ahead of you, or how...

Four Jobs in Six Years? Death by A Thousand Cuts

There are more than a few candidates whose job/employment history is less than stellar.  In everyone’s career stuff happens and in most cases these situations can be managed effectively without inflicting major damage to future employment opportunities.  However, when...