by John G. Self | Aug 28, 2013 | Healthcare
“There is a lot of talk but not a lot of action,” says Rich Williams, Principal of DFW-based Advanced Plan for Health, a nine-year-old population health management enterprise. Hospitals, at least the ones that know that population health management will be one of the...
by John G. Self | Aug 19, 2013 | Healthcare, Recruiting
We are entering an era in healthcare where mistakes, especially errors in hiring, will become too costly to tolerate. Executives and managers should be held accountable for their track record in hiring. While Human Resources may run the recruiting and employment...
by John G. Self | Aug 14, 2013 | Healthcare, Recruiting
Recruiting a key executive, outlining client expectations, pushing him or her through new employee orientation, and then hoping for the best. The results are usually mixed and mixed is not an outcome hospitals can afford in this challenging economic R&R...
by John G. Self | Aug 12, 2013 | Healthcare, Stories
The healthcare industry can be a bit sensitive on the subject of customer service. When compared to U.S. based Airlines, it shouldn’t be. For airlines, it is not about excellence in customer service. No, they are investing millions, if you believe the...
by John G. Self | Aug 9, 2013 | Healthcare
If only there was more transparency in healthcare, the arguments goes, we could take a big step to reducing costs. OK, let’s have a show of hands. How many people actually believe that? Transparency requires a free exchange of information – patients asking...
