Circle of Trust

The military understands a very important concept in management. You take care of your people. When you put them ahead of yourself, amazing things can happen. Management theorist Simon Sinek, in a powerful TED talk, tells the story of a military officer who repeatedly...

An Employee Engagement Turnaround Story

A wise and seasoned, if not a little cynical CEO I know, once described the payroll process at a former hospital as “distributing cash to zombies” or “paying people for something we are not getting.” In other words, paying employees just to show up. He also described...

This Is Not Just A Throw Away Line

  “Your people are your most important asset.” There are three things I would like to say about that phrase. Well, actually four, but in this blog I try to avoid curse words. It is one of the immutable truths in business. Healthcare organizations love...