Too Many Chiefs

There are too many chiefs and not enough Indians. I have heard that phrase for as long as I can remember. My dad, the owner of a successful retail bakery, was fond of the phrase, especially when his business partner, my mother, began to micromanage his day. In...

MEMO to CEOs Seeking Turnaround Assignments

One of the biggest challenges for a new Chief Executive Officer is to take over an organization with a dysfunctional culture, their performance, while acceptable, is not sustainable and the vast majority of the employees think everything is fine and dandy. The biggest...

Three Concepts for Best-In-Class Recruiting

Here is one of the most important things we know about engineering sustainable cultural change:  it starts at the top.  The CEO may have a reputation as “the invisible ghost” with the staff, but if he or she does not buy off on, and visibly support, the change, it...