by John G. Self | Mar 4, 2013 | Healthcare, Leadership, Recruiting
Who we hire makes a difference. A grumpy housekeeper or cafeteria cashier whose work is mediocre can help drive down patient satisfaction scores. A physician who is more focused on the money he or she makes than the needs of the patient will impact quality of care...
by John G. Self | Feb 25, 2013 | Leadership
There are many executives who can master the hard-wired tasks of leadership — developing and communicating a vision forward, establishing goals and objectives, creating processes to hold people accountable, and, ultimately, to execute on plans that yield the promised...
by John G. Self | Jan 14, 2013 | Healthcare, Leadership
Our new year is bringing ample challenges to the healthcare industry, from strategies to deal with the Affordable Care Act, to the realities that deficit reduction will require additional cuts in Medicare reimbursement to providers. Congress is still in denial about...
by John G. Self | Jan 9, 2013 | Healthcare, Leadership
Communication is a leadership essential. It has always been important, but in today’s fast-paced, connected business climate where superior service and profitability are welded together like no other time in modern history, the CEO—indeed any executive—who is not an...
by John G. Self | Jan 7, 2013 | Healthcare
“I feel like I am running in circles,” a successful Hospital CEO recently joked. “As we develop strategies to reshape our organization for the Affordable Care Act, I feel like I am revisiting some places I have been before.” Actually, if he had substituted the word...
