We Mourn the Loss

We join our colleagues and friends at Good Shepherd Health System in Longview, Tex. in mourning the loss of Gail Sandidge, a nurse who was stabbed to death on Tuesday at the Good Shepherd Health System Ambulatory Surgery Center. Another nurse and three visitors were...

Inspiring Average

  Let’s be honest.  Not every employee is, or can be, a top performer.  Most are not.  So the real question, the important question, is how do you improve on average?  Mediocrity is a mixture of skills, knowledge, potential and attitude, so says author Rymer...

Heart And Soul

Sports fans love the athlete who has heart.  They revere the woman or man who will sacrifice their bodies, who will push themselves to the very limits of their emotional and physical capacity to help their team, or to win it all outright. Employees love and admire the...

It Is Not Nice to Bore Your Recruiter

Attention candidates.  It is not nice to bore the pants off the executive recruiter who is interviewing you for that next great job.  Really. Over the past 20 years, I have sat through – endured – more than 4,000 hours of interviews.  Far too many were painfully...

Your Appearance and the Future

Plan now.  The future will arrive sooner than you think. That was an advertising tagline from some nameless financial services company hawking some retirement/investment product in the 1960s. The thought could just as easily apply to your career.  The future —...

Happier Customers At No Cost

How many of us LOVE to sit on a cramped airplane for 30 to 40 minutes or more, either at the gate or in a seemingly endless line of planes for takeoff, without any explanation from the crew regarding the reason for the delay, how many planes are ahead of you, or how...