by John G. Self | Oct 3, 2011 | Stories, Technology
Our lives are changing at such a rapid pace that it is hard to comprehend what is actually taking place. We are being swept along by an avalanche of innovation, information, and connectivity that, together, are shaking some of society’s long-standing norms....
by John G. Self | Jun 27, 2011 | Stories, Technology
A year ago, as I worked to launch my new executive search firm, I experienced problems loading a customer/candidate database. I needed help in a hurry so I turned to the software company. What a disaster in customer service. It was if their motto was We make a lot...
by John G. Self | May 20, 2011 | Healthcare, Technology
Apple has redefined the rules for retailing and continues to set records for performance. Known as a company that consistently delights its customers with innovative new, cool products, its retail operations are critical to the company’s phenomenal record for...
by John G. Self | May 17, 2011 | Healthcare, Technology
Improving the customer service experience is one of the new buzz phrases that many healthcare executives are using in connection with improving their HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores. For my non-healthcare readers,...
by John G. Self | Jan 11, 2011 | Stories, Technology
I have achieved a milestone in my life — I am now officially a man of a certain age. I knew I had ascended to such a lofty (read: older) position when I found myself about to instruct a son on one of life’s profound truths. Before I committed that sin, I...
by John G. Self | Jun 27, 2010 | Career Management, Technology
When I began this blog some 149 posts ago, I wrote about recruiting, leadership, healthcare reform, career management, politics of healthcare, quality and patient safety, etc. Virtually everything that touched healthcare and captured my attention made it into this...
