by John G. Self | Mar 7, 2009 | Recruiting, Stories
It was 2 AM Saturday morning. Suddenly I was wide awake. Why? I listened for strange noises, a hint of something bad that had just occurred on the streets below me, or in the hallways outside my loft. All was quiet. I settled back and drifted off to sleep. 4 AM! Awake...
by John G. Self | Feb 15, 2009 | Leadership, Stories
As I was flipping through the Dallas Morning News this morning, a small book review caught my eye. “Rain,” is a new business parable that uses paperboys and the business of newspaper delivery as a case study. The author’s 10 Customer Service...
by John G. Self | Dec 24, 2008 | Stories
What Got You Here Won’t Get You There is Marshall Goldsmith’s amazing book on how successful people become more successful. It is a great read for executives who have been fired or for those who are successful in many ways but cannot move to the next level of...
by John G. Self | Nov 27, 2008 | Healthcare, Stories
Hospitals get a bad rap for poor service and embarrassing cost shifting. We are ridiculed – deservedly, more often than not – for not being able to deliver quality service in the manner of luxury hotels. In addition, if that is not enough, we hear the inevitable...
by John G. Self | Nov 16, 2008 | Healthcare, Leadership, Stories
The great thing about my job is that I get to meet and talk with a wide range of current and former health system and hospital executives. Most of the time these encounters occur at ACHE events or other conferences. Occasionally they are chance meetings in hotel...
