Merry Christmas, Happy Holidays

As we wind down the year enjoying the spirit of a magnificent holiday season with family and friends, I want to take this opportunity to thank you, my readers, for your support and, most importantly, your contribution of ideas.  Ideas are one of life’s great...

Are These The Good Old Days?

Our lives are changing at such a rapid pace that it is hard to comprehend what is actually taking place.  We are being swept along by an avalanche of innovation, information, and connectivity that, together, are shaking some of society’s long-standing norms....

All Is Well

Posted  from Tyler, Texas On the day we are born, scientists tell us, we begin to die. Death at an early age is a tragedy.  The death of a baby with an irreparable defect is heart wrenching.  A teenager who dies in an accident is shocking, filling us with a consuming...

Organizations Do Not Care About People…

Organizations do not care about people, only people care about people. That was the theme of a recent Seth Godin blog. It is the people, plain and simple. For the record, Mr. Godin is a marketing innovator who pioneered “permission marketing.” His daily...

Can You Spell Bad Service? M-I-C-R-O-S-O-F-T

A year ago, as I worked to launch my new executive search firm, I experienced problems loading a customer/candidate database. I needed help in a hurry so I turned to the software company.  What a disaster in customer service.  It was if their motto was We make a lot...

Take The Time

Today I received a thank you card via PLAXO, one of a number of social networking sites, thanking me for being thoughtful.  It was from the CEO of a health system in the Mountain West who appreciated the fact that I remembered her birthday. “Thank you for your...