by John G. Self | Aug 30, 2013 | Stories
THE AIRPORT — As we become “seasoned members of society,” we tend to share with one another the joys – and the frustrations – of growing older. The amazing thing I have found, is that men will do this with contemporaries who they do not even know. The airport...
by John G. Self | Aug 23, 2013 | Stories
As I grow older I am more mindful of an important rule: don’t let your age define who you are, what you look like, or how you act. An old friend said, it is mind over matter – don’t act your age, don’t walk your age, and don’t eat your age. At the other end of the...
by John G. Self | Aug 16, 2013 | Stories
It is Thursday night. I am in San Francisco waiting for my flight to Dallas. This is the last leg of a series of trips that began on May 25. During that time I have spent 95 percent of my time away from my headquarters in Dallas, working on new projects,...
by John G. Self | Aug 12, 2013 | Healthcare, Stories
The healthcare industry can be a bit sensitive on the subject of customer service. When compared to U.S. based Airlines, it shouldn’t be. For airlines, it is not about excellence in customer service. No, they are investing millions, if you believe the...
by John G. Self | Jul 26, 2013 | Stories
Some meetings change your life forever. That was what happened to me on a Thursday afternoon, if memory serves, in April of 1976. I had been summoned to a meeting with my boss, the Executive Director of Hermann Hospital. When I arrived, seated around the conference...
by John G. Self | Jul 24, 2013 | Career Management, Healthcare, Leadership, Stories
John Self is off today. This blog first appeared last year but with the recent threat of the nuclear option – to change Senate rules concerning debates – it seems very relevant today. Everyone once in a while, a rant is good for the soul. Nothing is as it seems...
