by John G. Self | Sep 9, 2011 | Healthcare, Leadership
The leadership team that you have today may not be the team that can help you move to the next level of performance, a new peak that may mean the difference between success or selling to a competitor. The road ahead for healthcare providers is fraught with...
by John G. Self | Aug 11, 2011 | Healthcare, Leadership
With all the pressures on a CEO, it is tempting to think that a consulting package can solve problems that essentially begin and end with people. Employees and physicians look to the boss. If he or she is not walking the talk, it hits the informal employee news wire,...
by John G. Self | Aug 10, 2011 | Career Management, Healthcare, Leadership
Success of a brand-name customer service/satisfaction initiative is not based on which pricey program a healthcare organization buys, but the commitment, the passion and the skills of the Chief Executive Officer. Healthcare organizations looking for the magic silver...
by John G. Self | Jul 19, 2011 | Leadership, Stories
Organizations do not care about people, only people care about people. That was the theme of a recent Seth Godin blog. It is the people, plain and simple. For the record, Mr. Godin is a marketing innovator who pioneered “permission marketing.” His daily...
by John G. Self | Jul 11, 2011 | Healthcare, Leadership
Healthcare reform is extending beyond the Washington beltway. You can see it in how health systems, hospitals and other providers are shifting their marketing strategies from the traditional wholesale approach — physicians are the primary customer — to...
by John G. Self | Jul 1, 2011 | Healthcare, Leadership
From Anchorage Alaska Hospital CEOs have their hands full. They face a boiling cauldron of operational, financial and competitive challenges – any of which could prove career limiting. Surprisingly, however, many CEOs fail not because they lacked knowledge or...
