by John G. Self | Mar 11, 2013 | Healthcare, Leadership
When times are good, it is easier to lead. When times are tough, good leaders are the ones who build and retain the strongest teams. Earlier Sunday, as I sat in the lobby of the Chicago Hilton where the American College of Healthcare Executives will commence their...
by John G. Self | Mar 4, 2013 | Healthcare, Leadership, Recruiting
Who we hire makes a difference. A grumpy housekeeper or cafeteria cashier whose work is mediocre can help drive down patient satisfaction scores. A physician who is more focused on the money he or she makes than the needs of the patient will impact quality of care...
by John G. Self | Feb 25, 2013 | Leadership
There are many executives who can master the hard-wired tasks of leadership — developing and communicating a vision forward, establishing goals and objectives, creating processes to hold people accountable, and, ultimately, to execute on plans that yield the promised...
by John G. Self | Feb 22, 2013 | Leadership, Stories
I have a confession to make. For more than eight years I had torrid and wonderfully fulfilling love affair — with the game of baseball as an umpire, working my way up from dad’s pitch games at the YMCA to high school and the community college conferences. As I...
by John G. Self | Feb 11, 2013 | Leadership
This post was published in January, 2010. In his book Why Smart Executives Fail, Sydney Finkelstein provides an excellent example of what can happen to a company when they forget that, in the end, it is employees who will make the difference between success and...
by John G. Self | Feb 4, 2013 | Leadership
The definition of great leadership is more than the impressive results on a financial statement. Superior results are important. As the former CEO of a Catholic health system once famously said, no margin, no mission. Here is the point: great leaders understand that...
