The Push to Improve

It is not what you did yesterday or today, but what you will do tomorrow. This is the battle cry for healthcare’s push to improve, to do it better, safer and cheaper.  Get used to it.  This will be one of many relentless pressures in the lives of healthcare executives...

The Customer Is King

The customer is King. That is an immutable truth in business. In healthcare, like every other business known to mankind, we have customers. In business there are two groups of leaders, one that understands and respects that truth and then walks the talk. The other,...

An Employee Engagement Turnaround Story

A wise and seasoned, if not a little cynical CEO I know, once described the payroll process at a former hospital as “distributing cash to zombies” or “paying people for something we are not getting.” In other words, paying employees just to show up. He also described...

Too Many Chiefs

There are too many chiefs and not enough Indians. I have heard that phrase for as long as I can remember. My dad, the owner of a successful retail bakery, was fond of the phrase, especially when his business partner, my mother, began to micromanage his day. In...