Hiring “Gamers”

Who we hire makes a difference.  A grumpy housekeeper or cafeteria cashier whose work is mediocre can help drive down patient satisfaction scores.  A physician who is more focused on the money he or she makes than the needs of the patient will impact quality of care...

What Do For Profits Know?

I just read another in a rash of articles praising the investor-owned hospital industry, suggesting that they are better positioned to deal with the new normal healthcare economy that is defined by the Affordable Care Act and deficit reduction.  These articles come...

Culture Kills Strategy Every Time

Joel Allison and Robert Pryor, M.D. began a year-long journey last week that is critical to the success of the planned merger of Baylor Health Care and Scott & White.  They are studying a seven-letter word:  CULTURE. Yes, they are conducting an in-depth analysis...

Graduate Education In A Changing World

We are moving into an era of extraordinary change. Healthcare will change because government can no longer afford some of its signature programs including Medicare and Medicaid, and because the quality of care and the level of patient safety too often do not match the...