by John G. Self | Aug 14, 2013 | Healthcare, Recruiting
Recruiting a key executive, outlining client expectations, pushing him or her through new employee orientation, and then hoping for the best. The results are usually mixed and mixed is not an outcome hospitals can afford in this challenging economic R&R...
by John G. Self | Aug 12, 2013 | Healthcare, Stories
The healthcare industry can be a bit sensitive on the subject of customer service. When compared to U.S. based Airlines, it shouldn’t be. For airlines, it is not about excellence in customer service. No, they are investing millions, if you believe the...
by John G. Self | Aug 9, 2013 | Healthcare
If only there was more transparency in healthcare, the arguments goes, we could take a big step to reducing costs. OK, let’s have a show of hands. How many people actually believe that? Transparency requires a free exchange of information – patients asking...
by John G. Self | Aug 7, 2013 | Healthcare, Leadership
We will find out fairly quickly who the best of the best is at running hospitals. The Affordable Care Act and the inevitable deficit reduction will weed out the top performers from the soon-to-be unemployed. History does repeat itself. In the early 1980s, a savvy...
by John G. Self | Aug 5, 2013 | Career Management, Healthcare
Corporate relocation issues are a major factor in career and personal brand management. I have seen executives abandon an otherwise promising career because a spouse and/or family will not consider relocation. They don’t want to go through the tedious process of...
by John G. Self | Jul 31, 2013 | Career Management, Healthcare, Recruiting
The question is not if, but when and how many. Layoffs. They are inevitable in the new healthcare economy that will be defined over the next five to seven years by the impact of the Affordable Care Act and the inevitable deficit reduction through cuts in...
