by John G. Self | Dec 1, 2014 | Current Affairs, Healthcare
There are dire predictions for the future of small community hospitals as healthcare/payment reform and deficit reduction plays out: many will be forced to close their doors. USA Today recently chronicled the plight of Richland, GA, a community that saw it’s 25-bed...
by John G. Self | Nov 5, 2014 | Healthcare, Leadership, Recruiting
Going big — hiring the biggest consultancy, the global or industry leader in this or that field — is a fact of life in business even though going big does not guarantee innovation, quality, value or success. It will guarantee a premium fee, higher costs. Some...
by John G. Self | Oct 13, 2014 | Healthcare, Leadership, Recruiting
When I entered the healthcare industry there was a dearth of emphasis on the detailed management metrics that we now use to evaluate performance. Today, quantitative analysis rules supreme. But, like so many other things in life, too much of a good thing can be a bad...
by John G. Self | Oct 6, 2014 | Current Affairs, Healthcare
As we move forward with healthcare reform, I hope we don’t sell our values down the drain in the name of making “hard choices in order to survive.” Healthcare is a business but it is a business that must be based on a strong moral center and led by executives with a...
by John G. Self | Sep 26, 2014 | Healthcare
Are your customers — your patients and their physicians — loyal to your health system or hospital because they want to be? Or, are they there because they feel there is no real choice in the marketplace? Do you want your customers coming back because they feel they...
by John G. Self | Sep 8, 2014 | Healthcare, Leadership
The CEO of a major airline that is in the early stages of merging two very diverse operations and cultures, recently bragged about how good things were going, much better than expected, certainly better than the United/Continental union which hit some large speed...
