Empowering, Not Controlling Your Managers

In the early 1980s, a Houston hospital CEO was frustrated by his hospital’s anemic financial performance despite the tightening of financial controls, as well as noisy department manager meetings replete with leadership huffing and puffing about dire consequences if...

Why Hospitals Should NOT Fly

In Why Hospitals Should Fly: The Ultimate Flight Plan to Patient Safety and Quality Care published in 2008, author John Nance makes a case that hospitals would do well to incorporate aviation’s best practices into their daily operations. Clearly he was talking about...

Making It Personal – Part II

This is a follow up to John Self’s previous post titled Impact Patient Safety By Making It Personal. NEW YORK — The secret to improving quality of care and enhancing patient safety and best-in-class executive recruiting have more in common than meets the eye....

Working In Healthcare, A Privilege Not A Right

I do not care who you are, where you went to school, which union represents you, how smart you are, or how smart you think you are — executive, doctor, nurse — you are not entitled  to work in a hospital. To run a hospital, or to take care of patients who trust us to...

The Push to Improve

It is not what you did yesterday or today, but what you will do tomorrow. This is the battle cry for healthcare’s push to improve, to do it better, safer and cheaper.  Get used to it.  This will be one of many relentless pressures in the lives of healthcare executives...