Setting A New, Higher Standard For Patient Safety

LAS VEGAS – Why do we insist on making the goal of improving quality of care and enhancing patient safety into such a complex and expensive task? It is such a waste, and broadly it does not appear to be working Just make it personal. I believe that if every...

Reimagine Healthcare Coverage

TYLER, Texas — On Monday night I received a call that shook my world. A  late afternoon Memorial Day storm swept through this East Texas City of 98,000 producing funnel clouds and torrential downpours.  After the storms had passed, the root structure of a massive Red...

Do You See The Communication Gaps?

The nurses and patient care attendants were unbelievably nice. So was the man who delivered the food, the woman who mopped the floors and the special duty attendant who kept a close eye on the patient. They could not have been more pleasant. They all introduced...

Make It Personal

A friend, an accomplished and respected Hospital CEO, has seen health care from the other side.  Recently, a beloved family member died.  He took early retirement so that he and his wife could offer full support. This heart wrenching ordeal offered him a unique...

Forget Your Dislike of Ambiguity

It is always amazing to me how many well educated executives struggle with their performance because of their dislike of ambiguity — the state of uncertainty or lack of clarity. The afflicted always deny it but when but you strip away their protestations to the...