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In customer service, the phrase “moment of truth” refers to that initial contact, that first few seconds of interaction – with the service adviser at a car dealership, the nurse arriving at the bedside, a flight attendant greeting passengers; that initial impression we form usually sets the course. 

That is why your first interaction with a recruiter, or prospective employer, is so critical – from the moment you answer the phone to how you look when your face first appears in a video interview or as you enter the office for a face-to-face interview for your future boss.

The old saying, “life happens,” is not acceptable for that vital “moment of truth.”

John G. Self

The old saying, “life happens,” is not acceptable for that vital “moment of truth.”

It is astounding how many job applicants are not selected because when that moment of truth arrived, they dropped the ball.

Our new online, on-demand job search course, Guiding Your Career, will debut later this month at JohnGSelf.Com