Producer’s Note:

As most of you know, John has been busy converting his successful coaching practice to an online subscription model. This is quite an undertaking. Today’s post is a few of his reflections on the sad state of customer service and satisfaction — his experiences while researching content and software. 

Later in the afternoon, we will be posting this week’s episode of Humorous Quotes.

#customersatisfaction #BOTS #callcenters #FAQs