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The CEO applicant, the supposed frontrunner, settled in for what he anticipated would be a pleasant and engaging conversation with the Board of Directors of a company he wanted to lead.
The first question could only be categorized as smashmouth.JGS
The first question could only be categorized as smashmouth.
“Tell us about your turnover rate.” After a few spits and stutters, he said, “I don’t know, probably around the national average.” And from there, the interview went downhill. So, let’s unpack this opening question implosion.
- The applicant had not done his homework. He did not know or care that this company took enormous pride in its employee satisfaction scores.
- He was unprepared. He could not provide the answer to this vital key performance indicator.
- He revealed poor emotional intelligence. He had no connection with the concept that employees don’t leave companies; they leave bad leaders.
Bad leaders create a terrible culture, and good employees won’t put up with that.
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