Here is the summary for the latest SelfPerspective podcast:
Exceptional service and quality of care, safety and satisfaction are intrinsically linked in hospitals. You cannot have great service if your care is lacking or you are having problems with patient safety.
So how do you connect your employees — members of your team — with this important concept? It all begins with respect.
The Ritz Carlton luxury hotel chain achieves remarkable levels of service and satisfaction by building a relationship of trust and respect with their service teams. They address all their team members as Ladies and Gentlemen!
Being that kind of leader, someone who gives respect, trust and love to employees, will result in a powerful career brand that will differentiate you from all of the other candidates for the top jobs and prized promotions.