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Apple Redefines Retail, Delights Customers

20 May, 2011 Posted by John G. Self
Apple has redefined the rules for retailing and continues to set records for performance. Known as a company that consistently delights its customers with innovative new, cool products, its retail operations are critical to the company’s phenomenal record for innovation. Read more»

Delighting Your Customers

17 May, 2011 Posted by John G. Self
Improving the customer service experience is one of the new buzz phrases that many healthcare executives are using in connection with improving their HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores. Read more»