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Are These The Good Old Days?

3 October, 2011 Posted by John G. Self
Our lives are changing at such a rapid pace that it is hard to comprehend what is actually taking place. We are being swept along by an avalanche of innovation, information, and connectivity that, together, are shaking some of society’s long-standing norms. Everything is faster, bigger, more connected. Read more»

Can You Spell Bad Service? M-I-C-R-O-S-O-F-T

27 June, 2011 Posted by John G. Self
A year ago, as I worked to launch my new executive search firm, I experienced problems loading a customer/candidate database. I needed help in a hurry so I turned to the software company. What a disaster in customer service. It was if their motto was We make a lot of money selling software. Don't bug us. Visit our web site. Welcome to Microsoft customer support. Read more»

Apple Redefines Retail, Delights Customers

20 May, 2011 Posted by John G. Self
Apple has redefined the rules for retailing and continues to set records for performance. Known as a company that consistently delights its customers with innovative new, cool products, its retail operations are critical to the company’s phenomenal record for innovation. Read more»