by John G. Self | Feb 25, 2015 | Healthcare
One of the most challenging businesses to run in America is a hospital. It is one of the most complex business models ever devised by man, said Peter Drucker, and it takes a special type of leader to run one, and run it well. When it comes to the complexity and which...
by John G. Self | Jan 23, 2015 | Healthcare
Over the years, I have looked at a lot of hospital ads, reviewed loads of brochures and newsletters, and read more than my share of annual/community supports. There are three words that are usually omitted from these materials. Trust Accountability Guarantee While it...
by John G. Self | Sep 26, 2014 | Healthcare
Are your customers — your patients and their physicians — loyal to your health system or hospital because they want to be? Or, are they there because they feel there is no real choice in the marketplace? Do you want your customers coming back because they feel they...
by John G. Self | Apr 21, 2014 | Career Management, Healthcare
The early signs of the transformation of healthcare are powering the drumbeat of career management essentials: performance, performance, performance and the ability to adapt. In an increasingly crowded healthcare job market – consolidations and layoffs are up and...
by John G. Self | Mar 24, 2014 | Leadership
If you are going to lead people, you’d better demonstrate that you care more about them than you do about yourself. So says Don Knauss, Chief Executive Officer of Clorox. Mr. Knauss was featured in Adam Bryant’s Corner Office in Sunday’s The New York Times....
