The Gospel of Service and Excellence

With all the pressures on a CEO, it is tempting to think that a consulting package can solve problems that essentially begin and end with people. Employees and physicians look to the boss.  If he or she is not walking the talk, it hits the informal employee news wire,...

Words and Actions Matter

Words matter.  Actions fulfill the promise of those words.  When a leader’s actions do not match his or her words, he/she is creating an environment that will compromise their achievements, damage their brand and, worse, limit the success of the...